Terms & Conditions

Terms and Conditions

About Us

This web site is owned and operated by The Twisted Willow who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use these details:

The Twisted Willow

5 Portland Square

Portland Road

Worthing

West Sussex

BN11 1QH

United Kingdom

Phone:01782 596660

Email: [email protected]

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard payments. All online credit and debit card payments are securely handled by PayPal.

Please note that you do not need to have a PayPal account to pay through PayPal, as it allows you to enter your credit or debit card details without an account login.When confirmation of your order is received, this is to indicate that we have received your order. 

Although we try hard to ensure our stock levels are always up-to-date, sometimes we may have missed something. If you have ordered something that is out of stock at the moment, we will inform you as soon as possible and offer you a refund or alternative.

Shipping And Handling

Please see our delivery page for further information

Guarantee

Whilst every effort is made to guarantee the goods you receive are of a high quality and in perfect condition but if you are not satisfied with the product or the product is broken or damaged on arrival you must report it to us within 3 working days of receiving your order.

For further information please see our returns page.

Privacy Policy

The Twisted Willow do not disclose buyers' information to any other third party or company. Your information is for order purposes only. We sometimes may send you The Twisted Willow newsletter, if however you do not wish to receive this, then please contact us so we can take you off our mailing list.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be may unable to place orders or benefit via an members account from the other features that use them.